Guest Service Center Agent - Guest Experience Expert

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**Additional Information**
**Job Number**26025265
**Job Category**Rooms & Guest Services Operations
**Location**The Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124
**Schedule**Tempo pieno
**Located Remotely?**N
**Position Type** Non-Management The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Guest Service Center Agent (Guest Experience Expert). This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival. **What we offer**
- Professional career progression at international level in 9000 Marriott hotels
- Learning and development opportunities online, on the job and in class
- Discounts on hotel rooms, gift shop items, food and beverage
- Experienced management & motivated and engaging colleagues
- Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
- Canteen service - Associates Restaurant
- Uniform - Laundry service **The impact you’ll make** First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. **What you’ll do** Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station.



Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. **What we’re looking for**
- Fluent in Italian, English (both writing and speaking)
- Previous Hotel experience is a big plus
- Ideally, technical knowledge of Micros and Opera
- A warm, people-oriented demeanor and a team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability **Explore our very big world** As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us,



you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. **You’re welcomed here** Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destinatio

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