Inside sales lead

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fse2e

Inside Sales Lead Location: Malnate (VA), Italy (Hybrid) Reporting To: Sales Manager Key Responsibilities Lead, coach, and develop a team of approximately 10 Sales Administration professionals located across multiple Italian sites. Foster a culture of accountability, collaboration, continuous improvement, and customer focus. Monitor workload, performance, and development plans to ensure effective team execution.

Serve as the primary point of contact for selected strategic customers and key accounts. Build strong customer relationships to ensure high levels of satisfaction and responsiveness. Support customer escalations and coordinate timely resolution of complex issues.

Oversee the complete order-to-delivery process for external and intercompany customers. Ensure accurate and timely processing of customer orders, quotations, shipping documentation, and commercial records.

Support Sales Account

Managers, distributors, and direct customers throughout the commercial lifecycle. Act as the key liaison between Sales, Supply Chain, Procurement, Production Planning, Logistics, and Finance. Coordinate product availability, delivery schedules, and customer priorities to ensure business commitments are met.

Support

Sales and Operations Planning activities through effective communication and execution. Oversee export activities, international shipments, customs documentation, and licensing requirements. Ensure compliance with company policies, trade regulations, export controls, and applicable legal requirements.

Manage activities related to defense and controlled products where applicable. Identify opportunities to improve customer service, order management,



and commercial processes. Develop and monitor KPIs related to order fulfillment, customer satisfaction, service levels, and operational efficiency.

Drive process standardization and best practices across locations.

Qualifications Education &

Experience Bachelor's Degree or equivalent professional experience. Minimum 5 years of experience in Sales Administration, Customer Service, Commercial Operations, or Order Management. Previous experience leading teams in a multinational manufacturing environment is strongly preferred.

Technical Skills

Strong understanding of commercial processes, order management, and customer service operations.

Experience with ERP systems (SAP, Oracle, or equivalent).

Advanced Microsoft

Office skills. Strong understanding of export documentation and international trade processes.

Fluent

Italian and English.

Leadership Competencies

Customer-centric mindset. Strong people leadership and coaching skills. Excellent communication and stakeholder management capabilities. Ability to influence across functions without direct authority. Strong organizational and problem‐solving skills. Results-oriented approach with a focus on continuous improvement.

Compensation Salary Range (Annual Gross): €55,000 – €60,000 Variable Component: Profit‐sharing scheme, in line with company performance and applicable agreements Benefits Welfare benefits by the TERZIARIO National Collective Agreement (CCNL) Supplementary health insurance Flexible working arrangements / lavoro da remoto options Additional local benefits, including professional and non‐professional accident insurance

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fse2e