Product Owner

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fsfom

Would you like to start a new professional adventure as a Product Owner – Contact Center in one of our opportunities in the Digital Transformation & Customer Experience industry in Milan?

Responsibilities
- Act as the main interface between business stakeholders and technical teams, ensuring alignment between business needs and IT initiatives.
- Collect, analyze and translate business requirements into clear product priorities and actionable tasks.
- Manage and prioritize the product backlog, ensuring continuous delivery of value.
- Coordinate and orchestrate different stakeholders involved in Contact Center initiatives.
- Support the evolution and optimization of Genesys-based Contact Center solutions.
- Facilitate communication between business teams, development teams and external stakeholders.
- Monitor initiatives’ progress, identify potential risks and support mitigation actions.
- Contribute to Agile ceremonies and promote effective collaboration across teams.

Qualifications
- Degree in IT, Business, Engineering or equivalent professional experience.




- At least 5 years of experience as a Product Owner, Business Analyst, Functional Consultant or similar role within Contact Center or Customer Experience environments.
- Good knowledge of Genesys platforms (Genesys Cloud CX, Genesys Engage or similar Contact Center solutions).
- Experience with Agile methodologies, backlog management and stakeholder management.
- Fluent knowledge of Italian and English (B2/C1 level), both written and spoken.

Nice to have
- Previous experience in Customer Experience, Omnichannel solutions, CRM integrations or Contact Center transformation projects would be a plus.

What do we offer?
- An international community bringing together more than 110 nationalities.
- An environment where trust is central and internal growth is valued.
- A solid training system with an internal Academy and available learning modules.
- A dynamic workplace with internal events, team building activities a

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fsfom