Implementation lead
Pubblicato il 15-08-2026 - Uniti AI in Ponte
Why Uniti Real estate is the world's largest asset class — $393 trillion globally, bigger than all stocks, bonds, and gold combined. Over $1 trillion a year, globally, goes to the teams running properties — leasing, maintenance, collections, accounting, marketing, HR, asset management. The surface looks different across office, multifamily, senior living, self-storage, affordable housing, student housing, coworking, hospitality.
Today that work is stuck in tickets, phone queues, and a dozen disconnected tools. Uniti is building it — the system of action for real estate. AI agents for every front- and back-office workflow, operating across voice, email, SMS, Whats App, and chat.
The humans on our customers' teams get to focus on the parts of the job that actually need them. As our Implementation Team Lead, you build and lead the team that turns every signed contract into a live, working agent. What you have 4+ years in Implementation, Solutions Architecture, Forward Deployed Engineering, or Customer-facing Engineering at a B2 B Saa S or AI company, with at least 2 years managing a team of ICs in one of those functions.
A track record of building or rebuilding an implementation or solutions architecture function at a Series A-C company. Strong technical fluency — prompts, integrations, APIs, webhooks, basic SQL, JSON. You can debug a misbehaving integration alongside an IM, not just supervise.
Strong project management instincts. You hold a 12-step implementation in your head, see where it's about to slip, and pull the right lever before it does — and you've taught others to do the same. A track record of hiring, ramping, and coaching ICs in this function.
You can describe the leveling between IM I,
IM II, and Solutions Architect from memory because you've shaped it before. You can explain a technical tradeoff to a non-technical operator, a business priority to a senior engineer, and a performance gap to a direct report — all in the same week.
Premio
Real estate, property management, storage, senior living, or coworking industry experience. Prior work at an AI-native company, especially one where you owned the customer-facing implementation or solutions architecture team during a category's early growth. Founding-implementation-hire or founding-solutions-architecture-hire experience at a previous startup. Startup experience a big plus.
Who you are You want to be at an early-stage startup. You've been in a high-growth environment before, you know what tripling headcount in a year actually feels like, and you've led a team through that kind of growth without losing the bar. A new vertical lands on the roadmap and needs an implementation playbook before sales can sell it.
You don't wait for a brief — you scope it, build it, staff it, and ship it. You don't just delegate the hard implementations to the team. You take the hardest ones yourself when it makes the team better — and you know when to step back.
You're close to the customer. You'd rather sit on a kickoff call or walk a facility than read a project status report. The best ideas about how to scale Implementation come from what this customer actually said.
You'd rather launch the 80% version of a new playbook this month and tighten it next month than spend a quarter writing the perfect one.
Benefits Full medical, dental, and vision coverage Flexible PTO Meaningful equity and responsibility