Customer Care Advisor – Social Media
Pubblicato il 15-08-2026 - Cross Border Talents in Parma
About the Role
We are looking for motivated and customer-oriented professionals to join our Social Media Customer Care team in July. In this role, you will provide support to users through social media and digital communication channels, ensuring a positive customer experience while maintaining high-quality service standards.
Key Responsibilities
- Respond to customer inquiries via social media platforms and other digital channels.
- Provide accurate information and effective solutions to customer issues.
- Handle customer complaints and escalate complex cases when necessary.
- Maintain a professional and empathetic communication style.
- Ensure compliance with company policies and quality standards.
- Meet productivity and performance targets.
Requirements
- Fluent Italian (written and spoken).
- English proficiency at B1/B2 level.
- Minimum typing speed of 20 words per minute.
- Strong communication and problem-solving skills.
- Customer-oriented mindset and ability to work in a fast-paced environment.
- Basic computer literacy and familiarity with social media platforms.
Employment Conditions
- Initial Contract: 12 months (renewable).
- Working Hours: 40 hours per week, 8 hours per day, on a rotational shift pattern.
- Flight Ticket Refund: Provided according to company policy.
- Health Insurance: Included.
- Portuguese Language Lessons: Free of charge.
Compensation Package
Without Accommodation
- Base Salary: €1,366.17 month
- Performance Premio: Available (details to be provided directly by the company)
With Accommodation
- Base Salary: €1,040.68 month
- Performance Bonus: Available (details to be provided directly by the company)
What We Offer
- International and multicultural work environment.
- Comprehensive onboarding and training.
- Career development opportunities.
- Relocation support and integration assistance.
- Stable employment with the possibility of contract renewal.
If you are fluent in Italian and passionate about delivering excellent custom