CRM Advisor
Pubblicato il 15-08-2026 - Burberry in Milano
Job description:
INTRODUCTION
At Burberry, creativity drives innovation and growth. Since our founding in 1856, we’ve been dedicated to unlocking imagination as a source of inspiration and progress—for our people, our customers, and our communities. We cultivate an inclusive environment where diverse talents and perspectives come together, shaping the future of sustainable luxury and championing positive change within the fashion industry and beyond.
Joining Burberry means becoming part of a values-led team committed to authenticity, creativity, and social responsibility. Our culture supports growth, collaboration, and the celebration of individuality, providing every team member with the opportunity to thrive and impact the wider world.
JOB PURPOSE
The Client Advisor role is at the heart of our retail experience, tasked with fostering meaningful, lasting relationships with both new and returning clients. Reporting to store management, you will serve as a knowledgeable ambassador for Burberry,
delivering an elevated and personalised luxury service that reflects our rich heritage and contemporary vision.
You will inspire clients through thoughtful storytelling, expert styling advice, and tailored product recommendations, ensuring every interaction embodies the passion and craftsmanship behind the Burberry brand. This position requires a deep understanding of client engagement, a flair for sales, and a commitment to excellence in customer service.
KEY RESPONSIBILITIES
Service and Sales: Exceed individual and store sales targets, while meeting all key commercial performance indicators.
Engage clients through compelling storytelling that conveys Burberry’s values, craftsmanship, and the uniqueness of our collections, cultivating desire and loyalty.
Provide expert advice on product features, fashion trends, and styling, tailoring each recommendation to the individual client’s needs and preferences.
Manage the entire client journey—ensuring a welcoming initial