Technology Specialist
Pubblicato il 15-08-2026 - Sharp Brains in Torino
About the Company
We are a leading technology solutions provider committed to delivering exceptional service and support to our clients. Our mission is to empower businesses through innovative technology, fostering a culture of collaboration, integrity, and excellence.
The Onsite Deskside Support (L1/L2) role is essential in providing comprehensive technical support for desktop and laptop systems, ensuring seamless operations for end-users.
Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution,
and remote assistance.
Administered approved software installations, updates, and security patching in coordination with IT policies.
Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
Assisted with Active Directory tasks, basic user