Guest Experience Agent
Pubblicato il 15-08-2026 - Park Hyatt Milano in Milano
The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.
Epitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese.
Always a meeting place for business people, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe d’Elia’s Hair Jewelry Salon.
Main Duties and responsibilities
- Welcome guests in a friendly,
prompt and professional manner;
- Register guests, issue room keys and provide information on hotel services and room location;
- Create memorable experiences for our guests through care and empathy;
- Make appropriate service recovery gestures in order to ensure total guest satisfaction;
- Display the highest level of knowledge and care in all interactions and correspondence with guests, from pre-arrival communications to guests’ departure
- Nurture the relationship with all guests showing an authentic interest in preferences to ensure a genuine and personalized approach to suggestions and enquires
- Address special guest preferences recorded in guest history profiles;
- Ensure that all guests’ requests and queries are answered as soon as possible, being familiar at all time;
- Monitor service expectations and managing complaints at a first level
- Maintain an efficient dialogue and col