General Manager
Pubblicato il 15-08-2026 - Altro in Italia
Start: ASAP
Languages: Italian and English
My client is an iconic luxury venue in Milan and is seeking an exceptional General Manager to lead its operations, guest experience, commercial performance, and people strategy.
This is a high-profile leadership role for a hospitality professional who understands that true luxury is defined by personal recognition, emotional intelligence, flawless execution, and the ability to make every guest feel genuinely at ease.
The successful candidate will combine refined hospitality instincts with strong operational discipline, commercial awareness, and the confidence to lead a large, diverse team in one of Milan's most prestigious environments.
Role Purpose The General Manager will have overall responsibility for the venue's day-to-day operation, financial performance, service culture, reputation, and long-term development.
This role requires a highly visible and hands-on leader who is present on the floor, knows the venue's guests and team members personally, anticipates needs before they are expressed,
and ensures that every interaction reflects the standards of an iconic luxury destination.
Outstanding luxury leadership depends on the balance between guest satisfaction, team performance, profitability, and emotional intelligence.
Key Responsibilities Guest experience and luxury standards
Create a consistently exceptional and highly personalised guest experience across every area of the venue.
Personally oversee VIP arrivals, private events, special occasions, and sensitive guest requirements.
Establish service standards that are refined, natural, and never mechanical.
VIP and high-profile guest management Act as the senior point of contact for VIP guests, owners, celebrities, international visitors, and strategic partners.
Develop trusted relationships with private offices, luxury brands, concierge services, hotels, embassies, corporate clients, and influential local networks.
Coordinate bespoke arrangements, security requiremen