Help Desk
Pubblicato il 15-08-2026 - Etinars in Tivoli
WHO WE ARE
Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets – managing the full life cycle of specialist and executive-level hires.
At Etinars, we genuinely care about who you are and what you need.
We place great emphasis on fostering robust, enduring connections built upon trust and transparency.
Our approach ensures a swift journey, leading you hand in hand towards signing your next career step. WHAT WE ARE LOOKING FOR
Help Desk & Application Support – Space Operations (ESA)
Location: Rome (Hybrid work mode)
We are looking for a motivated and tech-savvy Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users across multiple missions.
You’ll be part of a dynamic and international team operating in a high-security, high-impact space environment, delivering support to Earth observation, satellite launches, and future space programs. YOUR TASKS
Provide first-line technical support via phone, email, or ticketing system
Accurately log, categorize, and prioritize tickets
Troubleshoot and resolve complex incidents and application issues
Escalate to 2nd/3rd level support in line with SLAs
Handle application access, configurations, and routine updates
Conduct application monitoring and alarm analysis
Maintain and improve operational documentation and procedures
Participate in testing, patching, and deployments
Deliver clear and professional communication to ESA end users
Work closely with internal teams and external vendors to resolve issues
Apply ITIL best practices in incident, request, and change management
Contribute to user training, documentation, and knowledge sharing YOUR SKILLS AND EXPERIENCE
Technical Skills:
Good knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX)
Familiarity with the ITIL framework
Comfortable with Microsoft Office, Outlook, and basic systems admin
Understanding of XML, S