Customer Care Executive

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ftdhb

WHAT MAKES US, USJoin some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorpAt its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.WHY THIS ROLE IS IMPORTANT TO USThe role within the Sofia Client and Business Development Team is responsible for managing and developing client relationships, ensuring customer satisfaction, and contributing to business growth.The position acts as the primary point of contact for assigned clients, managing their needs, projects, and change management processes.



The role also takes responsibility as Project Manager for initiatives involving clients and cross-functional SimCorp teams, including Consulting, Development, IT, and Business Services within SimCorp Italiana.WHAT YOU WILL BE RESPONSIBLE FORBusiness DevelopmentTranslate company targets into action plans for upselling additional modules and services to existing clients.Define pricing structures and Service Level Agreements (SLAs) for new contracts, modules, services, and projects.Prepare commercial offerings, RFIs and RFPs in collaboration with relevant internal stakeholders.Participate in customer demos jointly with SimCorp Consultants.Negotiate and prepare contract renewals and new commercial agreements.Account ManagementAct as the single point of reference for existing clients for all interactions not covered by the Sofia Help Desk services.Promote and sell additional Sofia modules and services.Project ManagementTake on the role of Project Manager for client-related ini

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ftdhb