EUC Support / Field IT Support Engineer- (Dispatch/Freelance)
Pubblicato il 16-08-2026 - TECEZE in Modena
Position Summary We are looking for an experienced
EUC Support / Field IT Support Engineer
to provide onsite technical support for end users, desktops, laptops, peripherals, and IT infrastructure. The engineer will be responsible for troubleshooting hardware and software issues, user support, device configuration, installations, and maintaining IT assets at the site. Key Responsibilities Provide
Level 1/Level 2 onsite EUC and desktop support
to end users. Troubleshoot and resolve issues related to
desktops, laptops, monitors, printers, scanners, mobile devices, and other peripherals . Perform hardware installation, configuration, replacement, and troubleshooting. Install and configure
Windows operating systems, applications, drivers, and security tools . Support
Microsoft 365 / Office 365 , Outlook, Teams, OneDrive, and other Microsoft applications. Perform user account, password, and access-related troubleshooting in coordination with the appropriate teams. Support
Active Directory, Azure AD / Entra ID , Group Policy, and basic endpoint administration. Troubleshoot network connectivity issues including
LAN, Wi-Fi, DHCP, DNS, VPN, and IP configuration . Perform device imaging, OS deployment, software installation, patching, and endpoint configuration. Support endpoint management platforms such as
SCCM/MECM, Intune, Ivanti , or similar tools. Handle IT asset
installation, inventory, tagging, validation, movement, and decommissioning . Provide hands-and-feet support for network and infrastructure teams when required. Assist with
server room / network room activities , including basic cable tracing, patching, labeling,
and equipment validation. Support IT projects such as
device refresh, office moves, hardware rollouts, migrations, and site deployments . Coordinate with remote infrastructure, network, security, and application teams for issue resolution. Maintain accurate records of incidents, requests, assets, and activities in the
ITSM/ticketing system . Follow defined
SLA, ITIL, security, and operational procedures . Prepare activity reports and provide regular status updates to the onsite/remote management team. Required Technical Skills Strong knowledge of
Windows 10/11 desktop and laptop troubleshooting . Hands-on experience with
Microsoft Office / Microsoft 365 . Knowledge of
Active Directory / Azure AD (Entra ID) . Basic understanding of
LAN, WAN, TCP/IP, DHCP, DNS, VPN, and Wi-Fi troubleshooting . Experience with
desktop hardware and peripheral troubleshooting . Knowledge of
SCCM/MECM, Intune, Ivanti, or other endpoint management tools . Experience with
OS imaging, deployment, and software installation . Familiarity with ITSM tools such as
ServiceNow, Jira, Remedy, or similar platforms . Basic knowledge of network devices such as
switches, routers, access points, and firewalls
is preferred. Ability to perform onsite
hardware replacement, cabling, asset validation, and equipment installation .
Note-
Backfill Engineer – IT Support Backfill requirement for an IT Support Engineer to ensure uninterrupted IT support and site operations. The engineer will handle day-to-day user support, troubleshooting of hardware/software issues, network connectivity, system access, and other IT-related incidents.