Guest Experience Agent - Night

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fw8th

ph3About Four Seasons /h3 pFour Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world?class employee experience and company culture.
/p h3About the location /h3 pOverlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations.
The historic hotel showcases majestic Venetian architecture dating back to the 14th century.
Guests can also enjoy spectacular views of Venice's landmarks from the rooftop Restaurant Terrazza Danieli.
/p h3About The Role /h3 pThe Guest Service Agent – Night plays a vital role in delivering highly personalized, seamless, and emotionally engaging service throughout every stage of the guest journey.
This position acts as a warm and attentive host, ensuring guests feel recognized, valued, and fully supported from their first interaction with the hotel through long after departure.
Working during overnight operations, the role is responsible for creating a welcoming and reassuring environment while managing guest interactions across multiple touchpoints and languages with professionalism, efficiency, and empathy.
/p pThe successful candidate will introduce guests to the hotel and accommodation, provide room escorting, handle requests and reservations,



and deliver intuitive luxury service aligned with Four Seasons standards.
/p h3What You Will Do /h3 ul liWelcome guests during night operations, provide room escorting, and ensure a seamless arrival and departure experience.
/li liHandle all guest interactions across multiple channels including in person, phone, email, and chat in a professional and engaging manner.
/li liRespond promptly to guest requests and inquiries, ensuring personalized and high?quality service at every touchpoint.
/li liEngage with guests throughout the property, offering guidance, assistance, and tailored recommendations for hotel outlets and curated local experiences.
/li liManage reservations and guest requests across the entire guest journey, including restaurant bookings, transportation arrangements, and concierge?style support.
/li liMaintain accurate guest profiles by recording preferences, interactions, and follow?up actions within Four Seasons systems.
/li liSupport smooth overnight hotel operations through effective coordination with other departments.
/li liAssist operational teams during peak periods to ensure continuity of service and exceptional guest satisfaction.
/li liHandle service recovery situations with empathy and professionalism, taking ownership of guest concerns and ensuring appropriate resolution and follow?up.




/li liContribute to operational planning by organizing guest information, coordinating requests, and supporting internal briefings and communication.
/li /ul h3What You Bring /h3 ul liPrevious experience within a luxury hotel or high?end hospitality environment (minimum 1 year preferred).
/li liAbility to support luggage handling when required.
/li liExcellent interpersonal and communication skills with the ability to build genuine guest connections.
/li liStrong customer?service orientation and cross?cultural sensitivity.
/li liA guest?centric mindset with strong understanding of personalization and emotional engagement.
/li liConfidence interacting with guests in multiple languages, both verbal and written.
/liliStrong organizational and multitasking skills with the ability to remain calm and detail?oriented in a fast?paced environment.
/li liPassion for delivering intuitive, memorable, and personalized luxury experiences.
/li liFluency in English and Italian is required; additional languages are considered a strong advantage.
/li liAvailability to work night shifts, weekends, and holidays.
/li /ul h3What We Offer /h3 ul liCompetitive salary and comprehensive benefits package.
/li liExcellent training and development opportunities.
/li liEmployee discount for stays at Four Seasons properties worldwide.
/li liComplimentary dry cleaning for employee uniforms.
/li liComplimentary employee meals.
/li /ul h3Schedule Location /h3 ul liFull?time position based at Hotel Danieli, Venice.
/li liFlexibility to work weekends and holidays as required.
/li liCandidates must possess the legal right to work in Italy.
/li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fw8th