Mercier Consultancy MD is seeking a passionate Italian Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria. This role offers paid relocation, making it an excellent opportunity for Italian speakers to work in a dynamic, multicultural environment and provide top-tier customer service.

Key Responsibilities

- Deliver high-quality customer support and solutions to Italian-speaking clients through various communication channels including phone, email, and chat.
- Resolve customer inquiries efficiently and ensure a positive customer experience.
- Accurately document customer interactions in CRM systems.
- Collaborate with internal teams to troubleshoot and solve customer issues.
- Stay updated on products, services, and company policies to provide accurate information.

- Provide feedback and contribute to the continuous improvement of customer service processes.

- Fluency in Italian (both spoken and written) is mandatory; proficiency in English is a plus.
- Previous customer service or customer solutions experience is preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving skills and customer-oriented approach.
- Ability to thrive in a team environment and fast-paced workplace.
- Willingness to relocate to Sofia with paid relocation support.
- Adaptability and openness to working in a multicultural environment.

1. Competitive Monthly Salary
2. Monthly Performance Premio
3. Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

Italian Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

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