Chief Client Experience Officer
Pubblicato il 16-08-2026 - Azienda Leader in Italia
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Chief Client Experience Officer based in Italy.
This is a high-impact executive leadership role responsible for defining and shaping the end-to-end customer experience across a large-scale global digital ecosystem. The position sits at the intersection of strategy, product, operations, and customer success, with direct reporting to the CEO. The selected leader will be empowered to design and implement a new customer experience function from the ground up, influencing engagement across a massive international user base. This role requires a strong vision for customer-centric transformation in a fast-scaling, data-driven environment. You will be expected to identify friction points, redefine customer journeys, and establish scalable operating models. The impact of this role will directly influence retention, lifetime value, trust, and long-term business growth.
Accountabilities:
You will be responsible for building and leading the global customer experience vision and execution framework, ensuring alignment across all customer-facing functions.
- Define and lead the global Customer Experience strategy across users and partners, ensuring consistency across all touchpoints.
- Drive retention, LTV, engagement, trust, and profitability through strategic CX initiatives and data-driven improvements.
- Design the target customer journey, identify friction points, and lead cross-functional initiatives to optimize the full lifecycle.
- Build and scale a Customer Experience operating model with clear governance, ownership structures, KPIs, and decision-making frameworks.
- Establish and monitor performance metrics linking CX initiatives to business outcomes such as revenue growth and operational efficiency.
- Lead and align Customer Success, Product Design, Partner Experience, Service Operations, and AI-driven solutions.
- Drive organizational transformation by aligning Product, Marketing, CRM, and Operations around a unified CX strategy.
Requirements:
This role requires a seasoned executive with deep expertise in customer experience transformation within large-scale digital or consumer-focused environments.
- 10+ years of experience in Customer Experience, Product Strategy, Product Management, Customer Success, or related executive leadership roles.
- Proven track record of improving retention, LTV, engagement, and profitability through customer-centric transformation initiatives.
- Strong understanding of customer lifecycle management, unit economics, and P&L; impact of CX strategies.
- Demonstrated success in building and scaling global, customer-focused organizations and transformation programs.
- Experience influencing senior stakeholders and driving execution through cross-functional collaboration rather than direct authority.
- International experience across multiple markets, with fluency in Russian and English.
- Strong analytical mindset combined with the ability to define and execute long-term strategic vision.
Benefits:
This role offers a competitive and flexible package designed to support high-performing global talent.
- Fully remote work opportunity.
- Salary range will be communicated during the recruitment process prior to employment.
- 28 calendar days of annual vacation.
- 7 additional wellness days per year for personal recovery or household needs.
- Performance-based referral bonuses of up to $5,000.
- 50% reimbursement for professional training, conferences, and industry events.
- Corporate discounts for English language courses.
- Health support including up to $1,000 gross annually for insurance or medical expenses for employees and eligible family members.
- Equipment or workspace support, including reimbursement for home office setup or co-working space costs (up to $1,000 gross every three years).
- Internal recognition system allowing employees to earn rewards redeemable for merchandise, experiences, and team activities.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
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