Bottega Veneta – Inspiring individuality with innovative craftsmanship since 1966. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

We are currently seeking a Global CRM Specialist as part of our dynamic team in Milan.

Support the Global CRM manager with the extraction of weekly, monthly & quarterly reports, dashboards and scorecards including main CRM KPIs and their analysis for internal and external distribution (Kering)

Ensure data quality, consistency, and reliability across CRM reporting by conducting regular data validation, governance checks, and performance monitoring

Perform analyses on customer behavior, retention, client engagement, loyalty, clienteling effectiveness, to identify growth opportunities and business risks

Communicate with the regions and manage local CRM requests related to analytics and support for the CRM System

Support the design and continuous enhancement of global dashboards and reporting solutions in collaboration with internal teams and external partners

Identify opportunities to innovate CRM and client analytics processes through emerging technologies, AI-powered solutions, and new visualization techniques.

CCNL Applied: Vantaggi: in addition to those provided by the applicable National Collective Labor Agreement and by law, further benefits

University Degree in Marketing, Economics or equivalent experience

Direct experience of 2 - 3 years in a similar role, preferably in a Luxury Company but not mandatory

Extensive knowledge and experience with reporting tools (Power BI, Tableau, Microsoft Excel) and analytics

Familiarity with AI-powered analytics, automation tools, predictive modeling, or emerging technologies applied to CRM and customer experience is a strong plus

Fluent English, Italian preferable

Customer driven orientation

Good at working with and managing cross-funct

BOTTEGA VENETA Global CRM Specialist

Autista / Operatore per la Raccolta Dati Stradali

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