Service Desk Analyst
Pubblicato il 16-08-2026 - Healius in Italia
At Healius, we’re united by a shared purpose: making a difference to the future of Australia’s health. Now is an exciting time to join us as we transform into a stronger, more agile organisation, with a focus on excellent customer and patient experiences, smarter ways of working and being a great place for our people to work.
Based in our Sydney CBD office and reporting to the IT Service Desk Manager, you'll join a high-performing and collaborative team that plays an essential role in keeping Healius connected and operating smoothly. This is an opportunity to build your career in a large, purpose-driven healthcare organisation while helping to maintain the technology and systems that keep our nationwide operations running smoothly.
About Us
Healius is one of Australia’s leading healthcare companies, committed to supporting quality, affordable and accessible healthcare for all Australians. Through our network of state-based and specialty brands, we provide high-quality diagnostic services that support clinicians to make informed decisions and improve patient outcomes.
With more than 80 medical laboratories and approximately 2,000 patient collection centres nationwide, we process approximately one in four Medicare-funded pathology tests each year, supporting services that extend from some of Australia’s largest and most complex private and public hospitals to regional areas and remote Indigenous communities.
About The Role
As a Service Desk Analyst, you'll act as a key point of contact for IT support, helping to resolve technical issues and manage service requests for employees across the business. Supporting business applications and end-user technology, you'll help ensure employees have reliable access to the systems and tools they need every day.
Key responsibilities:
- Provide 1st and 2nd level IT support via phone, email and service management tools.
- Diagnose and resolve hardware, software and system-related issues.
- Log, track and manage incidents and