In-Travel Concierge

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Role Mission
As an In-Travel Concierge for the Europe team, you will support the team by ensuring all travel arrangements are accurate and well-documented, maintaining service excellence, and helping deliver exceptional travel experiences for our clients. You’ll collaborate closely with Travel Advisors, Advisor Support, and the broader team to provide quality assurance, documentation support and ensure itinerary accuracy.

You Will
- Project & Document Management

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- Collaborate with Res and Support teams to create, organize, and maintain easy-access content and reference documents (dining guides, pricing reference sheets etc)
- Assist in developing and executing a pre-travel protocol on bookings to ensure accuracy, efficiency and a seamless backend operation
- Take on projects from leadership as needed to support the European Specialist Team
- Quality Check & Audit

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- Assist with final adjustments to bookings and complete quality checks (Q/C) against all confirmations in the Admin system.




- Ensure all hotel proformas are aligned with the correct pricing entered in the database.
- Audit bookings to ensure each one has a payment schedule and/or payment charged.
- Confirmation Updates

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- Proactively reach out hotels to receive proformas on pending bookings in assistance to Res Sales
- Work closely with Travel Advisors, Advisor Support, and other team members to assist with missing details for itinerary continuity
- Identifying opportunities to streamline processes and improve efficiency. or provide additional support as needed on the backend
- Crisis Management & In-Travel Support

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- Provide real-time support during active travel, managing urgent issues such as cancellations, overbookings, supplier errors, strikes, weather disruptions, and last-minute itinerary changes.
- Coordinate directly with hotels, DMCs, transportation providers, and internal teams to resolve issues quickly while protecting the client experience.
- Ensure all crisis-related actions and up

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