Description
Effectively manages day-to-day team activities, providing guidance on projects, project management, and business opportunities within a highly matrixed organization. Supports the GMA Manager in defining and executing strategy through clear goals, KPIs, and performance metrics.

Ensures optimal resource allocation, monitors workload, and identifies alternative solutions through effective delegation. Drives a high-performing, engaged team while maintaining strong relationships with internal and external stakeholders. Supports commercial objectives by ensuring balanced workload delivery aligned with UL’s Mission and customer expectations.

Maintains knowledge and support project management, with focus on Wireless, Cybersecurity, and AI regulatory domains.

Responsibilities
- Capacity & Capability Management
Implements and executes capacity and capability planning under Manager guidance. Collaborates with cross-functional stakeholders to understand project scope, including technical requirements in wireless, cybersecurity, and AI-related domains,

ensuring effective resource allocation. Drives continuous process improvements to enhance delivery outcomes.
- Team Leadership & Development
Builds and sustains a high-performing team by managing performance, engagement, and development. Supports the definition of goals, KPIs, and metrics aligned with strategy execution. Coaches team members through training, feedback, and career development, including strengthening competencies in emerging regulatory areas such as AI, data governance, cybersecurity compliance, and wireless technologies. Ensures compliance with all policies and requirements.
- Customer Engagement & Commercial Support
Strengthens customer loyalty by anticipating needs and delivering proactive solutions. Supports sales through strong customer relationships and pipeline awareness, including advisory support on wireless, cybersecurity, and AI regulatory requirements. Collects and acts on feedback to imp

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