Account Manager
Pubblicato il 16-08-2026 - Booking.Com in Firenze
Role Description
You will be supporting the Local Partner Services team in Florence. You will be responsible for informing and consulting its accommodation partners regarding their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers.
Key Job Responsibilities and Duties
- Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business;
- Responsible for maintaining a strong relationship with the accommodation partners (e.g., visiting accommodations, contacting on a regular basis);
- Act on leads, partner feedback and information on competitor activity;
- Translate statistics and insights about Booking.com’s competitors as well as local market knowledge into relevant actions;
- Provide trainings to accommodations about the online reservation systems;
- Support partner events by organizing Booking.com events and webinars, and participating in external events and trade fairs representing the company.
Role Qualifications and Requirements
- Significant experience in a relevant account management/sales/business development function
- Proficient in spoken and written English and Italian
- Affinity or experience within e-commerce and/or hotel, travel sales industry
- Proactive, with a sense of responsibility and can work independently
- Accurate, strong analytical skills and an eye for detail
- A team player, self‑motivated, flexible and open to change
- Driver’s license
- Availability to travel up to 50% of your time
Benefits & Perks - Global Impact, Personal Relevance
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year