Chief Housekeeper
Pubblicato il 16-08-2026 - Silversea in Lombardia
Overall responsibility of delivering high quality, efficient, individualized and technically excellent butler and cleaning services in guest suites, public areas and back of house in accordance with Company Policies, strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction.
Essential Duties and Responsibilities:
- Provides guests and crew with the highest quality butler and cleaning services by managing and overseeing the entire Housekeeping operation.
- Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up any issues found to ensure that standards are not affected.
- Proactively interacts with all guests in order to identify their expectations and needs fulfilling them promptly.
- Ensures in collaboration and practices good people management, maintaining proper conduct with all departments around the ship.
- Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction.
- Regularly monitors customer satisfaction and ensures personal responsibility and accountability. Reviews all mid cruise and end of cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise by cruise basis by guest rating scores.
- Checks all VIP status and big suites on embarkation and ensures that all in-suite procedures are executed. Carries out random checks on all other suites on embarkation.
- Supervises and ensures that an equitable In Port Manning schedule for the Housekeeping team is maintained and displayed in an area accessible to all team members.
- Ensures confidentiality when handling sensitive information.
- Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, resting hours). Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance
- Prepares cr