The resource, reporting directly to the IT Coordinator, will be responsible for ensuring the proper functioning of the company's IT infrastructure and providing technical support to internal users, working across both help desk activities and system/infrastructure-related projects. The role also includes managing IT operations across two sites in the Milan metropolitan area, ensuring effective support, operational continuity, and coordination of activities according to business needs and project priorities. Follow up on IT projects and projects that involve IT.
Source and facilitate IT support by meeting the site flexibility needs.
It provides reporting on these incidents, communication to the impacted business teams as well as to the IT manager and his hierarchy. Identify and tracks IT requests made by the site.
Verify the compatibility with the governance rules before they are implemented or checks with the IT Manager of the Country Manager for their feasibility.
Identify actions to secure critical activities of the site (security stock, escalation process)
Executes,

contributes to the organization and planning of maintenance operations, in coordination with site management and its IT correspondents.
Ensure by its proposals, a continuous improvement that must contribute to reduce the number of tickets and ensure a good level of satisfaction of its users.
Monitor the end-to-end interventions of IT partners who intervene on site (networks, telephony, etc.)
Disseminate and respect the standards and best practices put in place by the central teams.
Manage the management of material on site (security stock, renewal, replacement in case of breakdowns, etc.)
Provides, and installs PC/phones/tablets.
Guarantees proximity support to users for all hardware.
Is the local contact point for deployments, and contributes to impact analyses (infrastructure control, deployment of equipment, etc.)
Provide post-deployment support, identify problems encountered and propose solutions

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