Air Logistics Operational Care Team Leader
Pubblicato il 16-08-2026 - Kuehne+Nagel in Milano
It's more than a job
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As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
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- Lead and oversee the daily operations of the import department, ensuring smooth execution of all activities and achievement of service level targets.
- Manage team performance, workforce planning, resource allocation, and operational KPIs to drive productivity, service excellence, and continuous improvement.
- Act as the primary escalation point for customers and internal stakeholders, resolving complex operational issues and ensuring high customer satisfaction.
- Coordinate cross-functional teams, including Operational Care, Customer Care, Revenue Care, Customs, and Transportation partners, to ensure timely and accurate shipment execution.
- Build and maintain strategic relationships with airlines, carriers, gateways, and external service providers to secure capacity, optimize transport solutions, and manage supplier performance.
- Drive operational efficiency and cost optimization through process improvements, automation tools, consolidation strategies, route planning, and continuous review of transportation solutions.
- Ensure compliance with company policies, international trade regulations, customs requirements, quality standards, and health, safety, security, and environmental guidelines.
- Partner with senior management to develop and execute departmental strategies, monitor operational performance, and address risks, disputes, and service deviations proactively.
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