Field Quality Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g1j91

Hiring Manager: Fabio Thiene
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution.
The Field Quality Specialist will be the person in charge to follow up the resolution of the issue raised form the Field, collecting information from technical cases, warranty claims and transfer into the Factory quality and collaborating with all the other teams ( Manufacturing Engineering, Build quality, manufacturing, Design Engineering, Customer support). He/she will get in contact with Supplier if need for issue resolution, especially for topic related to Product Problem Resolution (PPR). He/she will have the responsibility to ensure that the feedback from factory to the Customer support is given in timely manner, interacting with the different stakeholders.
Your Impact
- Product Problem Resolution (PPR) Support: Responsible for supporting the Issue resolution inside the factory.



The incumbent will bring the information to the production line/ manufacturing Eng. / Eng., make the investigation to help the root cause identification, and will collect the information and share with the stakeholders.
- Warranty claims analysis and actions follow up: Responsible for monitor the claims submitted by dealers. Investigate and take actions into factory for the fast issue resolution
- Factory Communication: Communicate the issue from the field (claims & concern form the field) to the Factory and ensure that the solution feedback is routed to the Product Customer support.

Your Experience And Qualifications
Note: Please submit your application/CV in English.
- Nice to have minimum of 1-2 years' experience in quality environment
- Experience with mobile equipment (such as agricultural, construction or forestry equipment; on/off-road trucks; or, automobiles)
- Knowledgeable of Industrial Process and technology
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g1j91