Senior CRM Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g1q8z

Retail network is the beating heart of our business. With over 2000 stores around the world, we are close to our customers by inspiring them in their shopping.

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We are looking for an experienced Senior CRM Specialist to join our Digital Business Team.

Responsibilities

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- Contribute to the operational management of loyalty programs of each different brand
- Deliver CRM activities in order to encourage customer retention and loyalty
- Develop multi-channel communications including personalized newsletter, SMS and push messages in partnership with the marketing team
- Monitor CRM and loyalty KPIS
- Managing customer database quality, integrity and enrichment
- Partner with the store operations and digital teams to optimize CRM actions
- Training for store teams of the CRM projects
- CRM initiatives and loyalty program of Stefanel and other brands of OVS Group collaborating with the other CRM team members.

Qualifications

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- University background in Economics, Marketing, Statistics
- At least 3 years of experience with a solid focus on CRM
- Proven experience within the Salesforce ecosystem
- Strong analytical mindset
- Digital and innovation-oriented mindset
- Expertise in CRM and Retail reporting
- Excellent communication and presentation skills
- Team player, able to perform in a fast-paced environment
- Fluency in English (both written and spoken) is essential

Benefits

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- Wellbeing & Parenting: Programs dedicated to physical and mental wellbeing and parenting support
- Wellness area with free courses such as yoga, pilates, xysqume and functional training
- Learning & Development: Technical-specialist and managerial training programs and opportunities for continuous skill development
- Company Cafeteria
- 20% discount on all our brands
- Access to exclusive employee perks across the group (travel, electronics, and more)
- Flexible start

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g1q8z