Global Customer Intelligence
Pubblicato il 16-08-2026 - Amplifon in Milano
Description
Who we are
Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals every day in a network of 9,700 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the world.
In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.
About the role
You will work in our Headquarters as Global Customer Intelligence & CRM Insights Manager, being in charge of gathering, analyzing,
and interpreting customer data at global level to provide invaluable insights and recommendations to Regions and Countries. This pivotal role is instrumental in comprehending customer behavior, preferences, and needs, serving as the cornerstone for developing impactful marketing strategies and enhancing overall customer usage.
You'll work with a talented team of engaged professionals, acting as the Global Center of Expertise (CoE) for corporate, regions & country stakeholders, starting from your direct manager (Federico Flussi, Global CRM Customer Intelligence Associate Director) and his team (4 colleagues).
Collaborating seamlessly with various departments, the Global Customer Intelligence & CRM Insights Manager aligns customer insights with our business goals and objectives, with the final aim to extract business insights and optimize offering and sales revenue performance, through a holistic approach on data analysis (product sales, price elasticity, seasonality, competitive benchmark), KPI mon