Consultant - Salesforce

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g2oa0

John Keells Information Technology (Pvt) Ltd (JKIT), a fully owned subsidiary of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange, is a global IT professional services leader, transforming enterprises with cutting-edge digital solutions.

JKIT is a 100% cloud-native solutions provider, offering end-to-end digital transformation solutions in collaboration with global Principals like Microsoft, SAP, and Salesforce. Driven by a Cloud-first, Mobile-first and AI-first strategy, JKIT empowers businesses with innovation, agility, growth, and state-of-the-art security.

We invite applications from suitably qualified individuals for the post of Consultant - Salesforce

The selected candidate will report to the Practice Manager – Core Solutions and Services.

.

The Consultant – Salesforce will be responsible for:
- Performing day-to-day administration of the Salesforce platform including user management, roles, profiles, permission sets, sharing settings, and ensuring system availability, usability, and data integrity.




- Handling user requests, incidents, and service tickets within agreed service levels while troubleshooting issues and coordinating resolutions or escalations when required.
- Configuring and maintaining Salesforce components including custom objects, fields, record types, page layouts, validation rules, flows, approval processes, and Lightning components.
- Supporting system enhancements, release activities, testing, deployment validation, and post-release support while identifying automation opportunities to improve efficiency.
- Developing and maintaining reports, dashboards, and MIS for business teams while ensuring high standards of data quality through data cleansing, deduplication, imports, exports, and mass updates.
- Working closely with business users and stakeholders to gather requirements, provide functional guidance, and support user adoption through training and documentation.
- Conducting research a

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g2oa0