Are you stuck in a company without advancement and feel you have the necessary skills to advance to the next level? Opportunity is waiting for you Come join our team As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build customer loyalty. We are seeking an energetic, self-motivated associate who believes in delivering an extraordinary guest experience.

Essential Responsibilities
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Write a brief description of the customer’s concern on the repair order to help the technicians locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.

- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and

Service Advisor

Addetta alle Vendite Calzature - Roma Eur

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