Speak Slovenian or Croatian? Build Your International Career in Sofia

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g2pha

Customer Support Advisor | On-site

Your language skills can open the door to an international career.

We are looking for Slovenian- and Croatian-speaking professionals who want to work in a structured, people-focused role within a global lifestyle brand. Based on-site in Sofia, you will support adult customers across multiple channels, delivering clear, compliant, and high-quality service in a fast-evolving environment.

This role goes beyond answering questions — you will become a trusted point of contact, guiding customers through products, services, and digital tools while maintaining the highest service and compliance standards.

-Role Overview
- Location: Sofia, Bulgaria (on-site)
- Languages required:
- Slovenian or Croatian (C2 / native)
- English (B2+)
- Employment type: Full-time
- Working hours:
Rotational shifts (no night shifts included)

-What You Will Be Responsible For
- Supporting customers via phone, chat, and email
- Assisting with orders, account questions, product setup, and troubleshooting




- Ensuring age verification and regulatory compliance in every interaction
- Providing accurate, calm, and professional guidance
- Recording interactions and following internal quality processes
- Collaborating with internal teams when escalation is required

-What You Will Receive
- Attractive salary package with 14 annual salaries
- Private health insurance and additional benefits
- Paid training and a well-structured onboarding program
- A modern office environment in Sofia
- A truly multicultural team and supportive leadership
- Long-term career development opportunities
within customer experience and operations

-Who Were Looking For
- Native or near-native Slovenian or Croatian
speaker
- Confident English
communication skills
- Customer-oriented mindset with strong problem-solving abilities
- Comfortable working with digital platforms and electronic devices
- Detail-oriented, reliable, and professional approach

Why Sofia?

Sofia offers a growing inter

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g2pha