Adoption Manager
Pubblicato il 16-08-2026 - Teamsystem in Milano
We are the leading Tech Company in Europe, supporting digital innovation for over 45 years.
We are committed to bringing digital technology into every business. How? By putting customers first and becoming the go-to partner for professionals, small, medium and large companies, offering customised solutions and services to optimise business processes, from HR and customer relations to e-invoicing and digital payments.
At PROFESSIONAL, we actively support the digital transformation of professional studios, with a specific focus on accountants and payroll consultants. We offer a wide range of integrated solutions designed to optimize every aspect of practice management, automate processes, reduce costs, and improve the quality of the services we provide to our clients. We are constantly working to develop new features and integrate our solutions with the most innovative technologies to match the needs of an ever-changing market in the best possible way.
The Adoption Manager owns the strategy that turns product usage into measurable customer value.
Accountable for adoption impact across the full customer lifecycle, this role drives increased product utilization, stronger perceived value, and tangible contribution to churn reduction and account expansion. This is a high-impact role combining rigorous project management with strong people leadership: end-to-end ownership of adoption initiatives, from design through delivery, alongside the development of a results-driven team.
In particular, you will:
- Define and execute customer adoption strategy across the full lifecycle, maximizing the value customers derive from our solutions.
- Design scalable, multichannel adoption journeys — self-service, virtual agents, human touchpoints — centered on customer experience.
- Lead and orchestrate complex adoption programs with full accountability for timelines, priorities, and outcomes.
- Align and mobilize cross-functional teams (Product, Tech, Customer Success, Operations, Mark