Customer Success Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g2rl3

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Italy.

This role offers the opportunity to manage high-value strategic accounts across EMEA within a cutting-edge AI and data infrastructure environment. You’ll take ownership of customer adoption, retention, and expansion while helping organizations achieve measurable business outcomes. Acting as a trusted advisor, you’ll build relationships with both executive stakeholders and technical teams. The position combines customer success leadership with hands-on technical troubleshooting and a strong understanding of modern data infrastructure. You’ll work closely with Sales, Support, Product, and Engineering to resolve challenges and identify opportunities for growth. This is a remote role designed for someone who thrives in a fast-moving, technically sophisticated, and collaborative international environment.

Accountabilities
- Own customer success across strategic accounts, with a focus on adoption, retention,



customer satisfaction, and expansion.
- Lead customer onboarding and adoption through tailored success plans aligned with customer objectives and desired business outcomes.
- Build trusted-advisor relationships with executive and operational stakeholders, understanding their priorities and ensuring strong long-term engagement.
- Conduct regular Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs) to demonstrate ROI, track progress, and align on future priorities.
- Provide an elevated level of technical support by helping customers troubleshoot issues, bugs, upgrades, and operational challenges.
- Monitor customer support cases, ensure questions and concerns are addressed, and coordinate closely with Support teams to drive timely resolution.
- Identify and develop expansion opportunities in partnership with Sales, contributing to the growth of strategic accounts.
- Represent the cu

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g2rl3