Customer Success Manager Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g2xme

Are you ready to scale a market leader?As our Customer Success Manager for Italy, you will be the strategic anchor for our expansion, focusing heavily on senior stakeholder management and end-to-end project management. You will navigate complex client landscapes, align C-level expectations, and execute the flawless rollout of our innovative payment platform across major Italian car dealership groups.

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Are you ready to scale a market leader?As our Customer Success Manager for Italy, you will be the strategic anchor for our expansion, focusing heavily on senior stakeholder management and end-to-end project management. You will navigate complex client landscapes, align C-level expectations, and execute the flawless rollout of our innovative payment platform across major Italian car dealership groups.
Your mission
- Stakeholder management: Serve as the primary, high-level liaison and trusted advisor for our Italian customer portfolio




- Project management: Drive the end-to-end implementation of our innovative payment process platform from kickoff to final rollout
- Risk mitigation: Identify onboarding bottlenecks proactively and resolve them cross-functionally through rigorous project tracking
- Training leadership: Lead comprehensive education sessions both remotely and on-site to ensure seamless product adoption by operational managers
- Account expansion: Upgrade existing clients to advanced feature sets by continuously demonstrating long-term strategic value
- Product alignment: Translate direct customer feedback into actionable project requirements for our internal product and engineering teams

Your profile
- Project expertise: Minimum 5 years of digital multi-project management, ideally backed by a proven track record of complex software implementations
- Stakeholder skills: Executive presence that allows you to confidently mana

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g2xme