Field Service Representative
Pubblicato il 16-08-2026 - IT1 Trane Italia in Italia
Be a part of our mission As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.
Job summary: The Field Service Representative delivers expert on‑site technical support, system maintenance, and customer service for Trane Technologies’ HVAC products and solutions. This role plays a vital part in maximizing customer satisfaction,
optimizing equipment performance, and ensuring long‑term system reliability. As a Field Service Representative, you will support both customers and internal/external teams with technical guidance, troubleshooting expertise, and clear communication. You will also develop and deliver comprehensive technical training programs designed to enhance technician capability, and elevate the overall customer experience.
Key Responsibilities
- Provide day‑to‑day technical support to customers, dealers, and internal/external teams via phone and onsite assistance as required.
- Communicate technical information clearly and provide recommendations to improve system performance and reliability.
- Communicate service bulletins, alerts, and technical updates in a timely manner.
- Conduct product performance investigations and document quality issues.
- Maintain accurate service records, documentation, and repo