Client Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g3zkn

Description
Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.
The Client Service Specialist is responsible for receiving and responding to client inquiries and requests, coordinating the information flow with origin stations and consolidation HUBs in order to satisfy customer’s request.
ESSENTIAL JOB FUNCTIONS
- Responds to orders, general client inquiries, invoice questions and client complaints.
- Resolves issues with orders, delivery dates or service.
- Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Other duties as assigned

PHYSICAL REQUIREMENTS
Job may require extended sitting or standing, use of standard office equipment.
OTHER SKILLS/ABILITIES
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills




- Stong communication skills.
- Resolving Conflict
- Ability to Multi-task

EDUCATION REQUIREMENTS
- 2 years experience client service experience
- 2 years experience airfreight operations

CERTIFICATIONS AND LICENCES
- Professional certification may be required in some areas.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Qualifications
Behaviors
Preferred
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest

Motivations
Preferred
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g3zkn