Field Support IT Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g4hjt

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Position Summary

We’re looking for a Field Support IT Analyst in Reggio Emilia.
The Field Support IT Analyst is single point of “ownership” for customer issues and should/must:
• Work to provide local desktop and network support and act as a liaison among the stakeholders to understand the structure, policies, and operations of the organization, supplier, and customer, and to provide solutions that enable the organization to achieve its goals




• Be aware of and execute the Dana support processes and effectively utilize those processes and people within it to solve the issues for customers, without creating major disruption within the organization.
• Understands the priority and sensitivity of customer problems and assesses internal solution priorities effectively to maintain customer satisfaction
• Relate well to customers and understands the production environment.
• Communicate in a direct non-confrontational manner while maintaining good relationships and keep the customer fully informed of the status of any reported problems on a frequent basis.
• Actively seeks feedback from customers on ways to potentially improve the support process and relationships

Main Responsibilities

• Ownership for all IT activities at the facility (Involved and engaged)
• Serve as Single Point of Contact for the Plant Manager and Plant Staff relative to all aspects of IT, participate in all key meetings (Staff, Safety, Daily/Shift Huddle, Change Control, Prog

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g4hjt