Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g5xfq

Support Engineer/ Workplace Support Engineer - 12 months+ 300-340€ per day- On site Milano mainly + Lugano occasionally
Looking for an Italian speaking VIP Support Engineer / Workplace Support Engineer who will have access to the client's IT team for escalations and specialist support. We are looking for someone credible, autonomous, and capable of interacting effectively with executive and VIP stakeholders.
Key characteristics include:
- Excellent interpersonal and communication skills.
- Strong customer service orientation.
- Ability to manage users independently.
- Professional presence and demeanor.
- Ability to handle sensitive situations and high expectations.

Requests may range from very simple tasks to everyday operational issues, such as:
- A PC that does not start.




- A disconnected network cable or docking station.
- PC or smartphone configuration.
- Teams or Microsoft 365 issues.
- Application usage support.
- Email errors (e.g. NDRs) or other issues the user does not understand.

The most important aspect is not deep technical expertise, but rather the ability to take ownership of issues, manage VIP users appropriately, escalate when necessary, and drive problems to a successful resolution.
Support Engineer/ Workplace Support Engineer - 12 months+ 300-340€ per day- On site Milano mainly + Lugano occasionally

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7g5xfq