Manager, IT Operations
Pubblicato il 17-08-2026 - Experteer Italy in Italia
Manager, IT Operations & Security (4757)
In this role you lead IT operations, security, and governance to empower the business with reliable technology and safe AI adoption. You will manage end-user support, Microsoft 365 administration, and technology projects, balancing operational reliability with security and user experience. You will work cross-functionally to translate business needs into practical, secure tech solutions while guiding a hands-on IT team. The position offers impact across architecture, risk management, and procurement in a growth‑oriented, data‑driven culture.
- Lead IT Operations, Support, Security & Technology functions including service desk, infrastructure, endpoint management, and Microsoft 365 administration
- Oversee Microsoft 365 services such as Teams, SharePoint, Exchange Online, Entra ID, Intune, Defender, Sentinel, Purview, Power Platform, Azure, and Copilot-related services
- Manage IT service delivery, ticketing, onboarding/offboarding, device provisioning, and user enablement
- Lead cybersecurity practices including IAM, phishing awareness,
vulnerability management, incident response, policy enforcement, and audit readiness
- Support AI adoption across the business with governance, data protection, and user education
- Develop and maintain IT policies, procedures, knowledge base, and training materials
- Own IT procurement and lifecycle management for software, licenses, hardware, and related assets
- Manage IT vendors, contracts, renewals, quotes, and service agreements to ensure cost-effective services
- Plan and deliver technology projects (365 improvements, security initiatives, cloud services, automation, integrations, and business system support)
- Identify opportunities to automate, improve reporting, strengthen security controls, and reduce risk
- Partner with business leaders to align IT delivery with strategic goals
- Lead, coach, and develop IT team with clear expectations and service standards
- 10+ years of progressi