Waiter/Waitress
Pubblicato il 17-08-2026 - Soho House in Roma
Job Purpose
As a Waiter/Waitress with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.
Key Accountabilities
- To greet members as they settle down at their table and introduce them to menus.
- To ensure tables are set up before seating members and offering them water or drinks. Water is topped up throughout their stay.
- To take members’ orders using the and deliver them to the kitchen staff for preparation.
- To confirm food items, match the orders and deliver them to the correct table.
- To correctly open bottles of wine or champagne and pour for members, ensuring glasses are topped up throughout their stay.
- To provide service and accountability for designated section.
- To check with members if they have any allergy or dietary requirements.
- To possess a strong understanding of the food and drink menu in order to make recommendations on pairings and any other specific member requests.
- To engage with member,
check if they are satisfied with their visit, including food and drink and if they need anything else.
- To log and recall member preferences and accommodate special requests where possible to create a positive outcome that will result in a memorable member experience.
- To perform opening and closing procedures including but not limited to the set up and break down of stations.
- To maintain a spotless and pristine working environment.
- To provide members with the bill and processing payment.
- To attend regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.
- To support with running food from the kitchen and drinks for the bar to the tables when needed.
- To wipe down tables after members have left resetting the restaurant and club space.
- To resolve or upscale member complaints, handling all member interactions with the highes