Sales Processes
Pubblicato il 17-08-2026 - Costa Crociere in Genova
Job Description Transform processes, platforms and data into smarter ways of working that empower sales teams to perform at their best.
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Live your ambition. Lead with impact You will play a key role in supporting the evolution of Costa's Global Customer Center, connecting business needs, technology platforms, and operational priorities. From process improvement and CRM evolution to analytics, AI enablement, and platform enhancements, you will help ensure that teams have the tools, insights, and capabilities they need to operate effectively and deliver better business outcomes.
Sales Process Optimization & Business Analysis You will support the analysis and continuous improvement of end-to-end sales processes, identifying opportunities to enhance efficiency, standardization, and user experience. Working closely with Operations and Process Owners, you will help assess business needs, process impacts,
and improvement opportunities across markets and channels.
CRM, Platforms & Technology Enablement You will contribute to the evolution of CRM and customer operations platforms, gathering business requirements and supporting the implementation of new capabilities and enhancements. Acting as a bridge between business teams, IT, and vendors, you will help ensure that solutions are effectively designed, tested, and adopted by end users.
Analytics, AI & Continuous Improvement You will help transform operational and commercial data into actionable insights, supporting business stakeholders through KPI monitoring, performance analyses, and reporting solutions. You will contribute to the evolution of Voice of Customer, Speech Analytics, and AI-enabled capabilities, including Agent Assist, Copilot, and workflow automation, helping identify opportunities to improve customer interactions, operational effectiveness, and