Field Service Representative
Pubblicato il 17-08-2026 - Zoomlion Europe in Genova
Position Information Job Title: Field Service Representative
Department: Earthmoving European Service Station Reports to: Service Manager
Work Location: Home-based within assigned European territory (e.g., UK, Germany, France) with extensive field travel.
Job Summary
As the frontline operational arm of the dual-track after-sales strategy, this role acts as the primary technical responder for Top VIP Accounts and the commercial/technical enabler for authorized dealers. The PSSR is responsible for meeting strict emergency response SLAs, driving proactive spare parts sales, and ensuring dealer service readiness.
Key Responsibilities
- Dealer Development and Service Support
- Conduct regular on-site assessments and audits of authorized dealers' service capabilities to ensure alignment with company standards and identify areas for development.
- Regularly follow up and promote the construction of dealers’ service resources, accurately record progress and status, and ensure dealers achieve KPI targets for personnel, vehicles, service outlets, tools, and spare parts.
- Identify and recommend potential third-party service providers to the Service Manager to help expand regional repair coverage.
- On-the-Job (OJT) Coaching: Audit dealer workshop capabilities and provide hands-on, over-the-shoulder mentoring to dealer technicians during joint field visits to handle complex repairs.
- Emergency VIP Intervention & Field Repair
- Rapid SLA Execution: Respond immediately to service orders from the Service Operations Coordinator or Service management system(LTC). Utilize the shared regional Pool Fleet (Diagnostic Vans or Heavy Trucks) to arrive at Top VIP customer sites and execute repairs within the mandated SLAs (e.g., 8-hour arrival).
- Advanced Troubleshooting: Independently diagnose and resolve complex mechanical, hydraulic, and electrical failures on-site using systematic methodologies and OEM diagnostic tools. Escalate hyper-complex issues to the regional Technical Support