Technical Customer Support Engineer
Pubblicato il 17-08-2026 - cellebrite in Roma
About Cellebrite
Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world.
Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyse and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organisations, intelligence agencies and businesses rely on Cellebrite’s solutions—available via cloud, on‑premises and hybrid deployments—to close cases faster and safeguard communities.
Learn more at www.cellebrite.com or https://investors.cellebrite.com/investors.
What is your mission?
Cellebrite is seeking an experienced Technical Support Engineer based in Italy, with a strong technical background and hands‑on experience, to support customers and sales activities across the EMEA region.
This role requires full ownership of customer technical issues from initial investigation through to resolution.
The position involves hands‑on troubleshooting, direct customer engagement, and on‑site support when required.
Key Responsibilities
- Provide Level 2 technical support via phone, email, chat, video sessions, and on‑site visits
- Own and manage customer issues end to end, from diagnosis through to resolution and closure
- Support customers across Italy and EMEA, including on‑site engagements when required
- Troubleshoot complex issues across servers, storage, networking, cloud, and application layers
- Document and manage cases using CRM/ticketing systems
- Communicate effectively with customers and partners throughout the support lifecycle
- Collaborate with internal teams, including Sales and Engineering, to resolve issues
- Meet defined SLAs and KPIs while maintaining strong customer satisfaction
- Contribute to continuous improvement of support processes and knowledge sharing
- Work flexibly in line with