Technical Support Specialist

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Technical Support Specialist – Flying Doctor
Changan Europe | Milan, Lombardy, Italy (On‐site) with frequent travel to Changan Dealer Network
La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.
About Changan
Changan is one of China's leading automotive manufacturers and is currently launching its European operations, which include the Italian market. Changan Europe is being built as a startup organisation in Europe, developing new dealer networks, after‐sales processes, and technical standards from the ground up.
Italy is a key market in this expansion, and we are strengthening our local after‐sales organisation to support dealers and service centres during the early phase of market introduction.
About the Role
The Technical Support Specialist – Flying Doctor is an after‐sales role focused on hands‐on technical support and field assistance for the Italian dealer network.
The role supports Workshops with diagnostics, troubleshooting, and issue resolution,



both remotely and on‐site when necessary. It is a practical, operational position designed for a technically minded professional who enjoys working directly with vehicles and service teams.
Key Responsibilities
Technical Support & Field Assistance
- Provide technical after‐sales support to Italian dealers and service centres.
- Assist with vehicle fault diagnosis on mechanical, electrical, electronic and EVs systems.
- Support workshops through remote technical assistance (calls, diagnostic data, fault descriptions).
- Perform on‐site technical support visits when issues cannot be resolved remotely ("flying doctor" activities).
- Escalate complex or unresolved cases with HQ technical staff.
- Collect and document field issues, repair feedback, and technical data from the Italian market.
- Support warranty, quality, and technical investigations with accurate and timely information.

Documentation & Process Support
- Assist in pr

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