Practice Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ga3vv

John Keells Information Technology (Pvt) Ltd (JKIT), a fully owned subsidiary of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange, is a global IT professional services leader, transforming enterprises with cutting-edge digital solutions.

JKIT is a 100% cloud-native solutions provider, offering end-to-end digital transformation solutions in collaboration with global Principals like Microsoft, SAP, and Salesforce. Driven by a Cloud-first, Mobile-first and AI-first strategy, JKIT empowers businesses with innovation, agility, growth, and state-of-the-art security.

We invite applications from suitably qualified individuals for the post of Practice Manager – Customer Success. The selected candidate will report to the Head of Customer Success.

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The Practice Manager – Customer Success will be responsible for:
- Leading and managing the client service team to ensure timely, high-quality service delivery and strong client relationships.
- Developing and implementing client service strategies, processes,



and best practices to drive customer satisfaction and business growth.
- Acting as the primary point of contact for key clients, managing escalations and ensuring overall client satisfaction.
- Monitoring team performance, tracking KPIs, and providing coaching and development to team members.
- Collaborating with cross-functional teams to ensure seamless service delivery and successful project execution.
- Identifying opportunities for service improvement and driving initiatives to enhance the overall client experience.
- Managing budgets, resource allocation, and operational efficiency within the client service function.
- Driving the adoption of tools, frameworks, and methodologies to improve service quality, consistency, and operational excellence.

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The ideal candidate should possess:
- A Bachelor’s degree in Business, Management, or a related field; an MBA will be an added advantage.
- A minimum of 7 years of experienc

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ga3vv