Customer Success Supporter

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gapn6

Your development is part of our plan. As a Customer Success Supporter, you will assist hoteliers in using our ADDITIVE+ APPS and become a professional in digital hotel marketing yourself. You will learn directly on the job, continuously develop your skills, and gradually become the central point of contact for customers: with your own customer portfolio, in-depth marketing expertise, and real creative freedom.
The desired start date is immediately or by agreement.
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Clarify Questions by Phone
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Responsibilities
- Project management & onboarding: Introducing ADDITIVE+ APPS to new customers, organizing the entire process up to the campaign launch
- Customer analysis & communication: Preparing evaluations for customer meetings and internal project team meetings
- Content & analysis: Coordinating content procurement and implementation, and preparing reports
- Support & Knowledge Management: Management of support tickets and maintenance of internal and external knowledge databases
- Customer Loyalty & Growth:



Participation in the expansion of existing customer relationships, including potential analysis of cross‑selling and upselling

Must Haves
You are a communicative person who enjoys explaining and structuring things and getting people on board. With your organizational skills, you can keep track of even the most dynamic projects and always find a solution. Initial experience in tourism or online marketing will help you understand our customers' world. Your interest in software and digital trends makes you the driving force between marketing and technology, where customer success is created. You also have very good language skills in German and English, Italian is a plus. Above all, you are eager to learn and develop together with us.
Application process
- Review of your submitted data as well as pre‑selection
- First meeting without in-depth technical knowledge in the context of a telephone interview
- First personal interview to fin

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gapn6