MIDDLE Solution Expert at Italgas

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gb1wu

Job TitleMiddle Solution Expert – Tempo pieno On Site
Si candidi ora: legga i dettagli del lavoro scorrendo verso il basso. Verifichi di possedere le competenze necessarie prima di inviare la candidatura. Responsibilities
- Define and maintain target architecture for WFM (Field Service Management) and GIS platforms in line with Group architectural guidelines.
- Conduct architectural reviews for development and integration projects, identify technical debt and remediation priorities.
- Govern integrations between Operations systems (NextGen Platform FSM / OverIT) and core Group systems (SAP S/4HANA, Salesforce, TIBCO, Customer Portal).
- Define reusable integration patterns (API‐first, event‐driven) with the API & Integration Gateway team.
- Act as technical‐functional end‐to‐end reference for the FSM platform adopted by the Group (OverIT NextGen Platform / NETA), evaluating product capabilities and future evolution.
- Reengineer Field Service operational processes: deployment planning, emergency response, periodic & exceptional maintenance, arrears management.




- Support evolution of FSM platform toward AI‐driven scheduling and dispatching.
- Preserve architecture for GIS platforms supporting gas network asset management; define technical requirements for bidirectional integration between GIS (ESRI ArcGIS, QGIS) and EAM/FSM/SAP platforms.
- Collaborate with Asset Management and Network Operations to translate spatial analysis needs into concrete application solutions.
- Identify and qualify automation opportunities in Operations using agentic solutions (LLM‐based agents, intelligent RPA, multi‐step orchestration).
- Design and supervise proof‐of‐concept agentic pilots for high value use cases (automatic triage of interventions, predictive failure analysis, automated technical documentation).
- Contribute to the Group's AI adoption framework, focusing on agent integration with existing application systems via API and MCP.
- Provide technical leadership to teams of Busin

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gb1wu