Quality Assurance Officer
Pubblicato il 17-08-2026 - hosco_abroad in Como
Company DescriptionConstance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike. Job DescriptionThe Quality Assurance Officer will support the Quality Assurance Manager in implementing and maintaining the resort's quality management systems. This role is crucial in ensuring that all departments adhere to the established standards of quality, guest satisfaction, and continuous improvement. Is responsible for, but not limited to, the coordination of the efforts to ensure the quality assurance at Constance Belle Mare Plage. Key Responsibilities: 1. Quality Management System Support: Assist the Quality Assurance Manager in the development, implementation, and maintenance of the resort’s Quality Management System (QMS).
Ensure all departments are compliant with our Constance Minimum standards Conduct regular internal audits and inspections to monitor compliance and identify areas for improvement 2. Guest Satisfaction: Monitor guest satisfaction levels (GSS/GRI) through our ReviewPro Guest Intelligence Platform, direct interactions through internal Messaging system and Work closely with the team to resolve any quality-related issues. Respond to Guests comments, reviews and complaints Collaborate with the team to enhance guest satisfaction and loyalty 3. Data Collection and Analysis: Collect, analyse, and report on data related to quality performance metrics. Prepare detailed reports on audit findings and quality performance for the Quality Assurance Manager. Track and analyse guest feedback and complaints to identify trends and areas for improvement. 4. Training and Development: Actively participate in all trainings pro