Front Office Agent
Pubblicato il 17-08-2026 - Hosco.com in Roma
Overall Job Purpose -The Receptionist will enjoy working with a guest focused front office team, prepared to do whatever it takes to deliver exceptional stays for our guests’ pre-arrival, in house and after departure. - When the guests arrive, they will be pleased to find receptionist polished appearance and dedication to exceptional service that delights in the details. Will feel a sense of accomplishment knowing that have impressed each guest with personalized attention. - Processing check-ins, check-outs, guest requests and enquiries. - Focusing on delivering exceptional standards of customer service - Cash and Key security and control. Competencies • Excellent Communication Skills • Initiative and the Anticipation of needs • A warm, people-oriented demeanor • A team-first attitude • Flexibility, problem-solving skills and multi-tasking ability • Positive outlook and outgoing personality Qualifications, Skills & Experience • Fluent in both Italian and English. Knowledge of additional languages is a plus • Strong understanding of front desk,
guest services • Great conversational skills and teamwork-oriented Candidate profile Education and Experience Minimum 2-year experience in similar role in comparable property with sizeable rooms and meeting spaces. Preferred: • Has demonstrated the ability to always work on behalf of Guests • Has demonstrated the ability to work with other Team Members • Successful track record of working in a collaborative/matrixed environment Principal Accountabilities Maintaining Guest Services and Front Desk Goals 1. Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and g