Solutions Consultant with Slovenian and English

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gcaj4

* Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate. Join TELUS Digital Bulgaria as a Solutions Consultant with Slovenian and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience. We offer: Relocation Premio: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home Plane Ticket from your location to Sofia € 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours Taxi transportation directly from the airport to your accommodation Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses Key Responsibilities:



Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email and chat Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores Collaborate with team members to share best practices and contribute to the knowledge base Participate in ongoing training and stay updated on product knowledge and industry trends What You'll Need: Fluent Slovenian and English communication skills Strong interpersonal abilities and customer service orientation Ability to follow structured guides and processes

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gcaj4