Senior Customer Success Manager – Strategic Accounts

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gcef9

Responsibilities
Ensure customer satisfaction, retention, and growth by delivering proactive, high‐value, and personalized support throughout the customer lifecycle within our data centers.
The Customer Success Manager (CSM) is the primary point of contact for the client for all types of requests.
Manage customer communications (maintenance, events, incident management, improvement areas, technical work).
Monitor and improve customer satisfaction.
Manage client tickets using DATA4's tools related to CSM activity.
Identify cross‐sell/up‐sell opportunities (e.g., hands & eyes, contract upgrades, DR services, cloud services).
Internal coordination: Be the voice of the customer internally, contributing to continuous improvement in services, processes, and communication.
Requirements
Proven experience in customer relationship management within data centers.
Managing Key Accounts
Strong listening and needs analysis skills.




Ability to coordinate and manage projects and external service providers.
Project management capabilities.
Proficient with standard office tools.
Basic knowledge of data center technologies: power, cooling, physical security, network connectivity.
Excellent verbal and written communication skills.
Strong customer service mindset, diplomacy, and attention to detail.
Ability to simplify technical topics for various audiences.
Experience managing a technical client portfolio.
Proficient with ITSM and CRM tools.
Fluent in local language; Fluent in English.
Versatility and open-mindedness.
Pragmatism and adaptability.
Strong interpersonal skills and active listening.
Decision‐making ability.
Analytical and synthesis skills.
Methodical and detail‐oriented.
Team spirit.
Good stress management.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gcef9