Game Management Operators

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gd0yz

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for Game Management Operators (Casino) based in Italy.

As a Game Management Operator, you will play a key role in ensuring the smooth operation and quality of a diverse online casino portfolio across multiple brands and markets. You will oversee game releases, monitor content performance, resolve operational issues, and collaborate with cross-functional teams to deliver an exceptional player experience. This position offers the opportunity to work in a fast-paced, international environment where organization, attention to detail, and proactive problem-solving are highly valued. If you enjoy coordinating multiple priorities while contributing to the success of innovative gaming products, this role offers an exciting opportunity to grow within the iGaming industry.

Accountabilities
- Manage daily game uploads, releases, and platform configurations, ensuring content is accurately synchronized across multiple brands, markets, and systems.




- Monitor game availability, content accuracy, and overall platform quality through regular operational checks and ongoing performance tracking.
- Investigate and resolve first-line game-related incidents, escalating complex issues when necessary and following them through to resolution.
- Coordinate with game providers, aggregators, and internal teams by creating, managing, and tracking support tickets to ensure timely issue resolution.
- Collaborate closely with Product, Marketing, CRM, Customer Support, and other stakeholders to support game launches, promotional activities, and market-specific updates.
- Maintain accurate operational documentation, reporting tools, and tracking records while contributing to process improvements and operational efficiency.
- Support the broader casino operations team with day-to-day activities to ensure a seamless, engaging, and high-quality player experience.

Requirements
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gd0yz